Frequently asked questions
What is Hatch?
As the first app to stream games as easily as movies or music, Hatch is a service for discovering, sharing and playing great games on demand. We have teamed up with more than 100 game developers and publishers to bring you a curated collection of the best in premium mobile entertainment - without taking up any more space on your phone.
Download Hatch Beta via Google Play if Hatch is available in your area.
How can I get access?
Hatch Beta is currently available on Android devices via Google Play in 18 European countries. If Hatch is not available in your territory, leave your phone number at playhatch.com. When we have sufficient capacity in your territory we will send your exclusive invitation to join Hatch via SMS.
When will Hatch be available in my country?
Hatch Beta is currently available on Android devices via Google Play in select European countries. Follow us on Twitter, Instagram or Facebook to receive news on when we expand to the US and other territories.
If Hatch is not available in your territory, leave your phone number at playhatch.com. When we have sufficient capacity in your territory, we will send your exclusive invitation to join Hatch via SMS.
When will Hatch be available on iOS, smart TVs or other platforms?
We are focusing our resources for now on getting it right on Android phones. We plan to support other platforms and devices later.
Is it free to use Hatch?
While in Beta, Hatch is free with integrated advertising and brand storytelling. An optional paid subscription will be introduced later that removes ads and brings additional premium features and content.
Woah, so many paid games are available on Hatch without paying. is this legit?
Hatch is a fully licensed distribution partner for high quality, premium content from more than 100 game developers and publishers. While in Beta, Hatch is free with ads. An optional paid subscription will be introduced later that removes ads and brings additional premium features and content.
Does Hatch use mobile data?
If you are connected to the Internet via your phone’s 4G or LTE connection (rather than wifi), then Hatch will consume mobile data. On average data usage is less than 2.5 Mbps, or half that required for HD video streaming.
Can I request games to add to the collection?
We are adding more great games to Hatch all the time. If you would like to make a request, send a note to email@example.com or ping us on social media. Please note that we only offer full-featured, premium games with no in-app purchases.
I’m a developer. Can I get my game on Hatch?
If you have great premium games, we want them! Find out more here.
Why am I having performance issues in Hatch?
Hatch Beta is, well, in beta. Performance can be influenced by Internet connection quality (good wifi or 4G recommended), proximity to data centers (only select European countries are supported at the moment) and number of concurrent users at peak times. We are constantly collecting performance data from the app, and we really appreciate you helping us make a better Hatch for everyone!
Why do you ask for my phone number?
We require phone numbers for verification and administration of your account via SMS. We don't send you marketing messages via SMS, and we never share your number with third parties.
Why is Hatch invitation-only in some markets?
At this stage we are restricting our user base so we can scale it up in line with server capacity. As we do this we will give more invites to users to bring in more of their friends.
I’m all out of invites. Can I have more?
If you have used all your invites and we have the server capacity to handle more, sit tight - we’ll hook you up with more as soon as we can!